We recommend that you create an account in your own name because it allows you to:

• Check your orders at any time.
• Modify and/or cancel your orders quickly in case you realize you have made some mistake (of course, respecting the cancellation and/or modification timelines given in the Orders FAQ).
• Remember what products you have already purchased.
• Check what shipping or billing address you have recently used and if so, update and/or change it.
• You can take advantage of exclusive discounts and promotions that only those who are registered can receive.
• You can keep up to date with news.

Remember that your account is free and allows you to shop easily without having to enter your information each time. Through your account, you can take advantage of exclusive promotions and discounts. In addition, your account helps you keep informed about new arrivals.

If you still want to deactivate your account, send an email to [email protected] with the subject line "ACCOUNT CANCELLATION" and with the following information indicated:

• Your date of birth.
• Your billing address.
• The email address with which you registered your account.

Once we receive this information, we will deactivate your account and send you an email to confirm that it has been closed.

Should you change your mind in the future and want to shop again, all you have to do is contact us again providing your information and we can reactivate your account. Alternatively, you can re-register using a different email address.

To change your information, log in to your account and inside you can change:

• Your password.
• Your email address.
• Your shipping and/or billing address.
• Your contact preferences.

Remember to save your changes when you are finished.

Changes will not affect orders already placed.

We recommend that you check your account from time to time to make sure your information is correct.

First, select all the products you want to buy and place them in your shopping cart.

Before you proceed to finalize your order, in the "DISCOUNT CODE" section you can enter your coupon code and click "APPLY", automatically the system will update by entering the promo.

You can verify that the discount has been applied by checking the item summary-the value of the discount will be deducted and the total price will be changed.

Note: Remember to enter the coupon code at checkout as you will not be able to add it later. Watch out for this because even by contacting the company directly, the coupon cannot be applied after placing the order.

It could be because of one of the following reasons:

• Always be sure to enter the promo code exactly as it was provided, without spaces.
• Only one promotional code can be used per order. This also includes codes for free shipping.
• Because we have several promotional codes, the Terms and Conditions of Use may vary. Be sure to read them carefully when you receive a code.
• Some promotional codes are valid only for certain customers or countries.
• In case the discount is active only for a certain country, this will be stated in the Terms and Conditions of Use.

If, after checking all these aspects, your code still does not work, please get in touch with our Customer Service Department by writing to [email protected].

No, discount coupons and promotions are not valid for previously placed orders. The only way to take advantage of the discount coupon is to enter it when confirming the order as stated above, no discount coupons can be added later.

The validity period of the coupon is always clearly stated in the email you were given with the discount code; in order to use the coupon, the customer must make the purchase by the expiration date of the coupon.

Promotions are not cumulative; for example, if you have taken advantage of a coupon, you are not entitled to free transportation. In the event that a promotion is cumulative, the text of the email will clearly indicate this.

We only accept return requests within 14 days of order delivery, after this time frame the return is no longer accepted.

According to the provisions of the Consumer Code, the Buyer may, within the term of 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tampering with any warranty seal or simply opening and/or deteriorating the same outer packaging.

In particular, for contracts concerning the sale of goods, where there has been delivery of the goods, the substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal.

The provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services set forth in Article 59 of the Consumer Code are not affected.

In particular, the right of withdrawal is excluded for goods sold "made to measure" and in the case where the sales performance relates to the supply of sealed goods that are not suitable for return for hygienic reasons or reasons related to health protection and have been opened after delivery (art. 59 lett. e) Consumer Code. In this case, specific provisions are made for sealed products that once opened and released from the seal are no longer intact and usable. The latter not if deprived of the appropriate seal will no longer be subject to the consumer's right of withdrawal.

The Buyer, by exercising the right of withdrawal under this article, within the terms and in the manner described below for the return of the products, may obtain at its option:

• a refund of the amount paid for the products returned to the central warehouse by crediting the relevant amount back to your credit card or by bank transfer;
• the credit of an amount equal to the price of products sent back to the central warehouse, which can be used only on the Website.

Pursuant to Article 67 paragraph 3 of the Italian Consumer Code, return costs will be borne exclusively by the Buyer.

Please also note that packages sent at the recipient's expense will not be accepted.

The Seller will refund the customer the full amount already paid for the product within 14 days of receipt of the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until it has received the goods or until the Buyer has demonstrated that he or she has returned the goods.

Thanks to the Newsletter, we will keep you regularly informed about new products and preview offers reserved for our most loyal customers.

Follow the steps below to make your purchase:

• Enter the product page of the item you are interested in purchasing.
• Enter the quantity you want for that product and click "ADD TO CART." Each time you add an item to your cart, a report of the products in your cart will appear on the right side.

At this point:

• Check that all quantities of each item are correct.
• If you want to delete any items you can click on the trash can icon the product will be automatically deleted from the cart.
• If you want to change the amount you can do so in the appropriate box.
• If you have a promo code you can enter it in the "INSERT COUPON" section in checkout. For more information on how to use promo codes visit the appropriate FAQ section.
• To complete your order, click on "CHECKOUT" to access the checkout page.

Once you enter the checkout page, you will be asked to:

• Log in to your account (if you are already a customer).
• Enter the promotional code
• Enter shipping information
• Enter the additional information
• Enter billing information
  
  

Note: The billing address is the address associated with the card or PayPal account you will use for payment while the shipping address is the address to which your order will be delivered. These addresses do not have to be the same.

Choose the method of payment. For more information on accepted payment methods, visit the appropriate FAQ section.

• Once you have selected the payment method you wish to use, all you have to do is click on "PAY NOW."

At this point your order has been successfully placed! You will be automatically redirected to the confirmation page where you will find your order number. You will also be sent a confirmation email to the email address registered in your account.

We accept all major Credit Cards belonging to the Visa, Visa Electron, American Express and MasterCard circuits, as well as PayPal and payments made by Bank Transfer.

We do not currently accept cash on delivery payments.

In order to provide you with maximum payment security, online transactions of your purchases paid by Credit Card or PayPal are carried out through a Secure Server that adopts the SSL (Secure Socket Layer) protection system. This system takes care of encrypting the typed information so that it is impossible for external users to intercept it. When paying for your order by Credit Card, you will be automatically sent back to a secure (SSL) page of the PayPal site that will handle the transaction. On this page you will be able to enter your Card information (number, expiration date and CVV) in a completely secure manner.

If you placed your order and PayPal emailed you a charge confirmation but, two business days later, you have not received a confirmation email from us, please report that event to us immediately via email at [email protected] so we can release your order within 48 hours.

It may happen that you have attempted the payment 2 times; do not worry as you just send an email to [email protected] and tell us the 2 authorization codes and you will be immediately refunded the double payment on your Credit Card.

PayPal technicians advise the Customer to contact Customer Service at the Credit Card issuing institution to find out what the reason for the denial was. In fact, although the Card is active and with availability, there may be other causes that lead to a negative transaction outcome on the banking circuits.

HOW CAN I DO IF THE PAYMENT FOR MY ORDER HAS BEEN REFUSED?

Since we are unable to reinstate an order if your payment has been declined, you will need to place a new order.

To prevent your order from being rejected again, we suggest:

• Check your card information (e.g., expiration date, billing address, and so on) to make sure the information is correct;
• Make sure you have typed the security code (the 3-digit number on the back side of your card) correctly;
• Your bank (or other company issuing your card) may have rejected your payment. Since the reason for the refusal is not communicated to us, we recommend that you contact them and discuss it with them directly.

If, after following the suggestions listed above, your order is still rejected, we suggest you try using a different card.

ITALY
Transit time: 2/3 working days.

Cost: FREE for orders over €100.00, otherwise €10.00.

EUROPE
Transit time: 3/5 working days.

Cost: FREE for orders over €100.00, otherwise €15.00.

REST OF THE WORLD
Transit time: 15 working days.

Cost: FREE for orders over €100.00, otherwise €20.00.

Remember:

• The transit time excludes the order preparation time, which is usually 1 business day, although it may vary in some cases when the goods ordered are of a large quantity.
• For Basilicata, Campania, Calabria, Puglia and the islands, delivery may take an additional day.

When the company books the courier pickup, you will get an automatic email from the courier company with estimated delivery date and tracking number to track the shipment.

Then, when the courier actually makes the pickup at the location, he will send you an email confirming that the pickup has taken place.

Yes. Within the email you will be sent taking delivery you will be able to find a link to the express carrier's page where the tracking number will be specified, the branch to which your package has been entrusted, and you will be able to follow the status of the delivery to your home online.

The courier does not make advance phone calls and does not handle shipment requests at particular times. Product deliveries will be made during business days.

Our affiliated courier service is Poste Italiane, which picks up parcels from our premises around 4 p.m. daily, barring unforeseen circumstances.

It is the courier's practice to leave a coupon in the mailbox or near the intercom in which he informs you of his passing and non-delivery of the package. We recommend that you contact the branch marked on the coupon directly to make arrangements for the next delivery.

Please note that if, for any reason, the courier fails to deliver the goods to the destination address, even after several attempts, and the goods are returned to the premises, we will not incur any further costs to reship the goods and no costs will be refunded. This is because the time and resources to make the shipment have been used anyway.

We are sorry but we are not responsible for any lost or stolen packages as a result of specific instructions given by customers to the couriers who are in charge of the orders. Therefore, if any of these cases should occur, we cannot refund any amount. However, we ask you to send an email to [email protected] specifying the incident and we will only be able to provide for the opening of a complaint against our affiliated courier to incentivize them to improve the service, this complaint will not have feedback of response but is only an informational notice.

Before contacting us make sure you have done the following checks:

• Tracking number (shipping number)
  Track the progress of your package using the link that was sent to you with the shipment confirmation email.
• Check the address
  Log in and check that the delivery address and your contact information are correct. In particular, make sure that the recipient's name, the one selected for the delivery address, is on the intercom/bell.
• Courier
  Check to see if the courier company has left a passing notice. Your order may be at the courier's warehouse ready to be picked up, or the courier may be waiting to be contacted to rearrange delivery (In this case you will need to contact the courier directly using the tracking information).
• Check with your neighbors to see if the package was picked up by them in your absence.

If you still haven't received your package or rearranged the delivery of it after following all the steps, email us at [email protected] and we will see if we can solve the problem as quickly as possible.

For your safety, once you place your order, we cannot change the delivery address at which the package was sent.

Don't worry however, if you are not present at the time of delivery, our courier will leave a notice so that you can rearrange a new delivery or have the package picked up in person at the nearest branch.

We do not deliver on national holidays and weekends. In these cases, the package is likely to arrive on the first business day following.

We can deliver to both your home address and your work address. If you wish to have the package shipped to your work address, please make sure beforehand that someone is always available to pick up the package, as our associated courier will deliver to the selected address and not to you in person.

We will accept merchandise returned sealed by the customer, refunding the amount of the merchandise, but retaining the freight charges counted for both the outward and return shipment of the package. For example: if you placed an order paid by credit card and the shipping charges amount to €5.00, we will charge you €5.00 (outward shipping) + €5.00 (return shipping) for a Total of €10.00